Billing & Payments

Office Hours

The ESIS Office is open Mon, Tues & Wed, 9am – 1pm.

We are available by phone and email Mon – Fri, 9am – 1pm.

Technicians are available Monday – Friday.

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Payment Methods

• eTransfer
• Visa or Mastercard
• Nelson & District Credit Union – Bill Payment
• Cheque

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Billing Information

Invoices or statements are sent via email. Please keep your email address and contact information current. The billing period is monthly (or other approved payment period); invoices are billed in Canadian dollars; charges accrue from the 1st day of the billing period; and, payment is due, in full, 28 days after the invoice date. Automatic payments are posted starting on the 24th of each month.

Your internet service operates on a month-to-month basis.  You are invoiced on the 1st of the month for that month’s service.  ESIS pro-rates changes made to your internet service during the month. Please remember to email or phone in advance to schedule account changes; office hours are Monday – Wednesday, 9 a.m. to 1 p.m.  Paper invoices or documents will be charged $3 + taxes per invoice or document.  Accounts with past due balances may be speed-limited without notice.

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Going “Away”?

The Away service is for subscribers who will be away for at least 30 consecutive days. While on Away service, your internet service is disconnected and ESIS-owned equipment will remain in place.
(Subscribers away for less than 1 full month may want to consider Lite or Bronze services.)

Away monthly fee is $20 FREE

To switch to Away: Before your departure, email us at billing@eastshoreinternet.ca In your email, please provide your departure and return dates (duration must be at least 30 days) Before your return, please contact the office to reconnect your service.

Note:

• Unless ESIS is notified prior to departure, your internet service and billing will remain active.
• Service activation even for brief visits means paying the full service rate for that month.
• If you are absent for greater than 8 months, ESIS-owned equipment will be removed and your account deactivated. Should you wish to reconnect with ESIS upon your return, you will be responsible for the cost to reinstall our equipment.